What should a technician determine when troubleshooting a laptop

The diagnosis is the first and most crucial step as it helps determine what should be done to repair your machine. The ultimate goal is to address the root of the problem and to restore the computer to a usable state.

There are other things that computer repair technicians can help you with, too. Some of them involve replacing the memory cards and drivers of your PC.

In some cases, you can even get a computer repair technician to install specific software programs on your computer. Once the programs are installed, they will locate the drivers needed for the software to work on the computer. On a large scale, these repair technicians are valuable assets for companies or businesses. Since most of the office computers are located within one network, it is the job of the computer repair technician to ensure that the entire network is running smoothly.

If there are any issues with the network, they will be the ones to fix it, too. There are plenty of things that can go wrong in a computer. It has many parts and each part should work efficiently for it to perform as it should. Most of these problems can be fixed by users or without the help of a professional.

See all results. Share Tweet. Computers Featured. During the disassembly process, one might have to remove all laptop components before reassembling them back.

It is therefore important that one carry out some tests after reassembling so as to make sure one's laptop is functional. One should plug in the power cable so as to ascertain proper power transmission. If one of the tests fails, one might consider disassembling one's laptop again or even go through the manufacturer's documentation so as to check for any skipped steps.

A confirmation link was sent to your e-mail. Please check your mailbox for a message from support examcollection. Shop Now. Simply submit your e-mail address below to get started with our interactive software demo of your free trial. Common laptop issues: How to troubleshoot Laptops are devices that are almost similar to desktop pcs. Common symptoms Here are the common issues which indicate the bad laptop problems; No display At times, one might find oneself using a laptop whose display is very hard to read.

Dim display In other cases, one may find oneself working on a laptop whose display is quite a blur or fuzzy. Flickering display A flickering display in a laptop is mainly experienced in instances where one is moving the laptop. Sticking keys Most of the laptop keyboards are highly delicate and bear some tiny plastic caps beneath them. Intermittent wireless Intermittent wireless is a problem that one is likely to experience if there is a fault with the wires responsible for wireless networks.

Battery not charging Sometimes, one may find that one's battery is not charging at all. Ghost cursor The ghost cursor mainly appears when one is typing and all of a sudden one accidentally hit the mouse control pad. No power The lack of power into one's laptop system can also be quite a frustrating issue in cases where one are in dire need to use one's laptop.

Num lock indicator lights In many cases, one come across situations where one are using one's keyboard but when one try pressing down a particular key, the letter does not appear on the screen but on the other hand, numbers appear.

No wireless connectivity Lack of wireless connection can result into some problems with the available network adapter. No Bluetooth connectivity Bluetooth is also categorized under wireless networks. Cannot display to external monitor The failure of a laptop to display on an external monitor could be due to a number of reasons. Disassembling processes for proper re-assembly At times, one may be in need to make some system maintenance or repair which may call for laptop disassembly. Document and label cable and screw locations In the disassembling process, one will have to remove numerous laptop parts including screws and cables which are of different places and functions.

Organize parts In some cases, one might find out that the disassembly process takes one more than one day. Refer to manufacturer documentation Manufacturer's documentation is an essential tool for any disassembly activity. Use appropriate hand tools The laptop disassembly process just like other repair processes calls for the use and utilization of some tools.

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Could be hard disk failing. Downloads take forever. Computer freezes. PC blue screen of death. Pop-up ads. Corrupt files or long delays accessing files. Google performing oddly. As a word of caution, unless you are properly trained and qualified computer technician, we would advise you not to open your computer case at all. Thanks to years of experience I have learned that this is not an easy question to answer since faulty memory chips or malicious software can both cause problems that exhibit the same symptoms.

However, loud noise, rattling, excessive heat, or smoke coming out of the computer case will most definitely be a hardware issue. If you are experienced with computer repair you can replace the problem parts yourself. If you suspect that the problem is software related, then you can proceed to the next question.

Reproducing the problem will enable you to retrace your steps, write down all the error messages if there are any and later on either run a few Web searches in order to find a solution, or ask for help on some of the numerous computer-related forums.